Meet Your Maker


Irwin Maltz shares the story of how the passing of his father gave him, his three brothers and their families the inspiration to turn a family tragedy into a growing business.

They say that every dark cloud has a silver lining…in our case it had a paper one!

My brothers and I, along with our mother, wives and children, lost our beloved father, Bernard Maltz, in November of 2006 after a long, tough battle with cancer. O ur father always instilled in us the power of family and to always look for the good; for the “silver lining”.  When he passed away we planned to sit Shiva at my Long Island home.  Being brought up with a strong Jewish background, my brothers and I wanted to do everything “kosher” and prepare the house for a proper and respectful mourning period.

For those not familiar with the customs of the Jewish religion, when a parent, sibling or spouse passes away there are traditions to be observed, one of which is the sitting of Shiva, a week-long formal mourning period.  During this time, it is customary that all of the mirrors in the Shiva home be covered.

Our entire immediate family gathered in my home, looked around at my mirrored walls, and faced a dilemma; how do we respect Jewish tradition and cover all of these mirrors?  My wife, who keeps an impeccable home, shuddered at the thought of messy glass wax to cover the mirrors.  The walls were too large to cover with sheets, and we didn’t know what to do.  It was at this time that one of my sister in laws suggested using paper shades, similar to the self-adhesive ones that builders or interior designers would use as temporary shades to cover the mirrors.

Well, anything was worth a try.  We adapted these shades to fit our need.  Their ease of use, with adhesive tape and adjustable sizing were just what were needed to solve the mirror problem.  We were able to cut the shades, or place them side by side, according to the size of the mirror.  We used clips to shorten the shades as needed.  All of the mirrors in my home were covered in less than fifteen minutes.

After ShivaShade

During that extremely sad and difficult week, the many friends, relatives and rabbis who came to offer their condolence, would complement us on the elegant way that we covered the mirrors.  On more than one occasion, people commented on our “shiva shades”.  They were a simple yet stylish solution, which enabled us to adhere to our Jewish customs.  One evening while sitting with our immediate family and reflecting on the day, the topic of “shiva shades” came up.  Suddenly, someone said, ”why use a schmata when you can use a shiva shade?”  Laughter broke across the table for the first time in many days. We started talking; if our family had a problem covering the mirrors, many other Jewish families must as well.  At such a difficult time when a family is mourning, this simple creation can make setting up the Shiva house less stressful and easier.

The next morning, we started to talk about taking our idea to the next step and going into business.  ShivaShade Inc. was born.  We started talking to funeral homes and synagogues in our area to see if they would be interested in offering ShivaShades to those individuals that they knew who were in mourning.  Quickly, we began to get orders for our product. We have also started attending funeral director and bereavement conventions.  For my brothers and I, The ShivaShade business has become our passion – allowing us to keep our father’s memory alive.

In the months since our father has passed, our business has grown exponentially. We have Rabbis and funeral homes distributing our products as far away as California.  We have also discovered new markets, learning that many other cultures share in the tradition of covering the mirrors in a time of mourning.

ShivaShade, Inc.will be attending the next New Jersey State Funeral Directors Association Convention in September 2007 and National Funeral Director’s Association Convention in October 2007.  Until then, you can find out more about Shiva Shade by visiting our website at http://www.shivashade.com/, or by calling 516-665-8323 .  You may place an order by contacting your local funeral home, synagogue or online at our website.  

From day one, this has been a family run business – with each of us lending our talents to help get the business off of the ground.  One grandson developed the Web site, while another grandson developed the logo.  A granddaughter took the photos demonstrating how the ShivaShades were to be hung, which are now seen on our Internet site.

My brothers and I created ShivaShade, Inc. in memory of our beloved father, Bernard Maltz.  We are a family owned and operated company, with three generations involved in the production, distribution and marketing of our product.  Shiva Shade is the “paper” lining to our dark cloud, and we know that our father is looking down on us with pride.

One of our newest friends, Deborah Ross of Remembrance Reproductions, has created a new, patent-pending product:

Blue Legacy Board - Click Image to Close

This is the Legacy Board in blue.  The rectangle sections are open to the background.  A sturdy base board offers space to glue, tape or temporarily attach a photograph.  The front framing spaces (the foreground) lays over the photos and give the inpression of a hand-scrapbooked memory board.

Deborah’s boards wholesale for less than $60 a board, making this a viable, timesaving product for your clients.

Check out her site at www.remembrancereproductions.com.

Our booth neighbors, Roadside Memory, have just improved their product.  Utilizing an extremely precise laser, they etch a photo and other relevant info onto a powder-coated aluminum temporary marker.

These are great markers and are a wonderful alternative to the typed temporary marker that most funeral homes use.

Check them out at www.RoadsideMemory.com and look for my video interview with Gary of Roadside Memory in the next few days.

This interview is part of the series, 45 Exhibitors in 45 Days, which highlights companies which are exhibiting at the NFDA Convention in Las Vegas.

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FINAL EMBRACE:  My guest today is Dirk Jaekel of Pictures in Motion.  Tell me, Dirk, what does Pictures in Motion do?

Pictures in Motion DIRK:  We specialize in creating professional DVD photo tributes.

FE:  What is your product’s best feature?DIRK:  Our attention to detail and uniqe creativity is our best feature. We color-correct all photos, fix scratches and blemishes, remove dust and add special effects and backgrounds to enhance our productions.

FE:  What makes Pictures in Motion unique?

DIRK:  Our graphic artists use several different software programs to create the highest quality productions.

FE:  What is the advantage to working with Pictures in Motion?

DIRK:  Our hours of operation are 24/7 with a guaranteed turn around time of 12-24 hours with no contracts and no minimums…”We do the work, you get the recognition.”

FE:  Why are you attending the NFDA Convention this year?DIRK:  We have been attending for the past 5 years….it’s a great way to meet potential new clients and bench mark ourselves against our competition.

FE:  I know our readers are always looking for great memory-makers like your videos.  How can they reach you?

DIRK:  You can call us at 1-866-767-8770, e-mail us at sales@picturesinmotion.com or visit us at http://www.picturesinmotion.com/.

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(click the picture for a larger view)

NFDA Convention Exhibitor 24k Rose Co. is reaching out to convention attendees ahead of the big show with a postcard that describes their great product.

We’ve already featured 24 Karat Rose in our series, 45 Exhibitors in 45 Days.  You can read their profile and other articles about the company here.

Special thanks to Greg from 24 Karat Rose for sharing this with us!

The following interview is part of our continuing series, 45 Exhibitors in 45 Days, which highlights some of the vendors who will be showing their wares at the upcoming NFDA Convention in Las Vegas.

FINAL EMBRACE:  Susan, tell us a little about United Priority Distributors.

SUSAN:  We offer a wide variety of cremation urns and keepsakes.  We manufacture unique products like our Keepsake Rosary Urns, Boy Scouts of America exclusive urn line and Music Box Urns.  We also have a full line of plush Teddy Bears, the largest selection of jewelry and more.

FE:  And why are you attending the NFDA Convention?

SUSAN:  We are so excited to attend this year, as it is actually our first NFDA show.  And since the last ICCFA show we attended in March, we acquired the BSA license, the Log Cabin urn, the wood pendants and more.

FE:  Are you going to have a convention special or be giving away a prize?

SUSAN:  Yes, we are giving away 350 Blue Spruce Tress, and a drawing for a BSA Urn.

Boy Scout Cremation Urn

FE:  Where is UPD located?

SUSAN:  We are located just 10 minutes from the Sequoia National Park and reside in a small town called Three Rivers.  Thousands of visitors pass through 3 Rivers, every year.  We love living here and really have made this place our own in just 3 short years.  We like to say “ From the smallest seed grows the largest tree, and we still growing!”  That’s us, a small family business.

FE:  How can our readers find you?

SUSAN:  Best way to contact us, is to go to http://www.unitedurns.com, but our phone number is 888-445-4449.

FE:  I look forward to meeting you in Vegas!

SUSAN:  Me, too!

I’ve been putting together a list of people I want to meet when I get to Vegas for the NFDA Convention.

I added another name to the growing list after talking to Toni Noel, owner of A Touch from Beyond.

I’ll be interviewing Toni at the NFDA Convention, but until then, one of her associates replied to our email with the following facts about their product.  This is profile #15 in our feature, 45 Exhibitors in 45 Days.

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A Touch from Beyond sells a genre of touching cards with a powerful impact which will be sent to loved ones of the client upon his or her passing.

VARIETY PACK DFThis product is unique because of the personalization of the preplanning package in which the client simply chooses from a wide variety of cards to send and creates a list of the loved ones who will receive the product. A Touch from Beyond also adds you logo to the back of each card, thus establishing a client connection with the next generation and initiating a family tradition of dealing with you in this time of life.

The products best feature is the quality of the cards that are sent and also the beautiful verses that are embellished on each card to deliver that final message.

The reason A Touch from Beyond is exhibiting at the national convention is to offer our cards to funeral home owners and funeral directors for their preplanning marketing.Your readers can reach A Touch from Beyond by calling 888-32CARDS or by accessing the website www.atouchfrombeyond.com.

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While checking out other funeral-related sites (In Repose, Life in the Garden, Embalmed to the Max) I often read about products or people I haven’t seen or met yet.

One of those people is Nancy Brown of Louisville, Kentucky.  Nancy creates interesting pet urns, with most designs based upon specific attributes of the animal being commemorated.

After browsing the website for her company, Spirit Remains, I knew I had to chat with this woman.  here’s the interview I conducted:

FINAL EMBRACE:  A lot of businesspeople start selling a product because they have a specific need. Can you share with our readers the life event that started Spirit Remains?

NANCY:  The idea to create custom pet urns evolved after the death of my yellow Lab, Suzie, in August of ‘05.  Her ashes came from the vet in a very nice, black, wooden urn that had a tassel on the top.  I kept the urn in a room out of sight, but that didn’t seem right.  I decided to make an urn for her ashes that was more uplifting and more about the way I wanted to remember her.  I wanted something whimsical and light-hearted that wouldn’t depress me to look at.  Then when I lost my job and had a lot of free time, I started making other urns, thinking that other pet lovers might appreciate something similar.  Then I built a website to show people what I was making.

FE:  What has been the reaction from customers?

NANCY:  From what they’ve said to me, my customers have been delighted with what I’ve created for their pets.  Several have offered to help me market them; and I know some who have passed along information to other pet lovers and pet service organizations.  One woman in Phoenix seems determined to get me as much business as she can.  I’ve received e-mails with some really nice comments from my customers which I’ve posted on the Quotes page of my website.

FE:  What is your most popular creation?

NANCY:  I have software that allows me to see what pages people gravitate to, and the ones most viewed are the Cat looking at a cardinal in tree, the Dog with tennis balls, and the Dog in bed.  There seem to be more requests for dogs in beds than anything else.

FE:  How do you find customers?

NANCY:  I’ve been working on optimizing my website lately to try to get more business from the Internet.  And I’ve gone to veterinarians and left binders with photos and information for them to show their customers. I’ve donated urns to animal organization fund raisers and I was in a local arts and crafts show. 

I wrote to a journalist for the business section of our local newspaper and asked him to check out my website.  He did and then set up an interview which produced a very nice article and brought me some good local business.

I also heard from some non-profit places after that article and several people wanted to help me and asked for nothing in return.  I was also offered a place to display urns at an animal shelter.  And a funeral director bought an urn to display in her establishment; she has since gotten an order for me, too.  I hand out business cards when I feel it’s appropriate. 

I’ve advertised in the New York Dog and the Hollywood Dog and have gotten a few customers that way.  My brother is in the sign business and he made me two signs to advertise the business on the sides of my car.  I’m in the process of getting brochures designed and printed.

FE:  What is the most important concern you try to address when designing an urn?

NANCY:  I like for it to be balanced as far as the placement of the items, and I want it to be as close to what the person has requested as is possible.  And I like to add personal touches, such as taking a photo they’ve e-mailed me and shrinking it to fit in a tiny, tiny picture frame which I put on a table on the urn.  You almost need a magnifying glass to see the animal in the photo, but they’re very cute. 

When the customer requests it, I paint the figurine to resemble their pet.  I recently had to take a figurine of a greyhound and enlarge the head and change the ears and paint it to look like a mixed breed dog that looked like a Staffordshire bull terrier with long legs.

FE:  Do you sell through funeral homes or veterinarians?

NANCY:  Yes, I do sell through funeral homes and veterinarians, as well as through other websites.

FE:  How can funeral professionals and veterinary professionals better serve your customers?

NANCY:  I don’t think a lot of people know that some funeral homes handle pet cremations, urns, and burials.  And it might be worthwhile to start handling them if they don’t already.  I’m not sure how to get the word out there, but with all the pet lovers out there, they ought find a way to tell people. 

And I get lots of people coming to my website by doing searches on putting a pet to sleep or cremation or how to put the pet’s ashes in the urn. I think there’s a lot of ignorance about cremation and that sometimes brings fear.  Educating people would help a lot.

FE:  Anything to add that our readers (funeral professionals) should know?

NANCY:  Part of the problem that I have is timing.  I don’t want to tell someone about my urns right after their pet has died.  I’ve gone through that myself many times and I wasn’t thinking about what to do with the ashes and I didn’t want to think about that either. 

Telling people while they’re out with their healthy pets is not received very well either.  No one wants to think about losing their pet.  So one thing they can do is make people aware that Spirit Remains offers custom pet urns when they’re ready to deal with it.  From experience I’ve found that when the customer helps with designing the urn it actually helps the grieving process and also helps them focus on doing something positive. 

The other thing funeral directors can do is ask for a binder to show customers, or buy an urn to display. ;-)

FE:  Nancy, thanks for letting us interview you on Final Embrace!

NANCY:  Thanks for the chat!

The following interview with Dan Greene of Info on Hold is #13 in our series 45 Exhibitors in 45 Days.

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Dan was one of the exhibitors we met at the IFDF Convention, so it was nice to chat with him again.

FINAL EMBRACE:  Dan, we met at the IFDF Convention in June, didn’t we?

DAN:  Yes, we did.  And we started reading Final Embrace right after that.

FE:  Good to know we created some buzz there.  Why don’t you tell our readers what Info On Hold can do for the funeral industry?

DAN:  We provide on hold telephone messages and music when Funeral Homes place families on hold.

FE:  And what makes Info On Hold better than similar companies?

DAN:  Our owners come from a funeral background so while we produce on-hold messages and music for any business, we specialize in funeral homes.  (Editor’s note:  you can hear a sample of their work by clicking here.)

FE:  What is the best feature of your service?

DAN:  The dignity and delivery of the messages and music.  This industry requires a respectful message delivered in a dignified manner.  We have superior talent to accomplish this.  Our music is second to none.

FE:  Why are you attending the convention this year?

DAN:  To meet and talk to funeral homes about our product.  To show them why we stand alone in the on-hold message and music industry.

FE:  What special are you offering to convention attendees this year?

DAN:  We are offering a handsome discount if you sign up at the convention.  You do not pay us until the equipment and CD’s are delivered!

FE:  Where are you located?

DAN:  We’re in Athens, Georgia.

FE:  It was nice catching back up with you.  How can Final Embrace readers contact you?

DAN:  They can call us at 800-849-9098 or email us at Infohold@aol.com.  Or visit our website at www.greenecommunication.com.

FE:  Great! See you Vegas!

I’ve just had the most exciting conversation with Mike with Universal Technologies.  This interview is #12 in our series, 45 Exhibitors in 45 Days.

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FINAL EMBRACE:  Mike, the name, Universal Technologies is kinda confusing.  What does your company do?

MIKE:  We provide Custom Website Development and the Expressions Tribute Obituary System.

FE:  And how is your company different?

MIKE:  Universal Technologies offers the highest quality for the best price.

FE:  Don’t take this the wrong way, Mike, but lot’s of companies claim the same thing.  What sets Universal Technologies apart?

MIKE:  Our “Expressions Funeral Resource Center” offers a patented obituary system unlike anything ever brought to the market before.

FE:  Why are you attending the convention this year?

MIKE:  We’ve been working on this for years, and it’s finally time to officially launch the new “Expressions Funeral Resource Center” Obituary System nationwide.

FE:  Are you offering a “convention special” to attendees?

MIKE:  The “Expressions Funeral Resource Obituary System will be offered absolutely FREE to any funeral home in the country who wishes to use it.  And that’s any funeral home, not just those who attend the convention.

FE:  That sounds great.  How can Final Embrace readers contact you?

MIKE:  The can call toll free telephone at: 866.941.1919, or they can email: mmoore@universaltechnologiesinc.com.

After the interview, Mike sent me a presentation about the new “Expressions Funeral Resource Obituary System” and I was blown away.  We’ll be highlighting the product here very soon.  In the meantime, check out their website!

Jerome, with Crystal Sensations, was kind enough to sit down for an interview for our series, 45 Exhibitors in 45 Days.  Enjoy!

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FINAL EMBRACE:  Jerome, thanks for joining us.  Tell us about Crystal Sensations.

JEROME:  We create highly memorable permanent tributes, by laser engraving two and three dimensional images and art, within pure Optical Crystal. If a picture speaks a thousand words, then Memorial Crystal speaks volumes.

FE:  How is a crystal from your company unique? 

JEROME:  Our product is highly customized and in addition to using our 3 dimensional themes, we incorporate images of people and artifacts that families feel are representative of what their Memorial Crystal should convey. This is done with a blend of classically trained artists, cutting edge technology and a high level of committed customer service.

FE:  That sounds wonderful.  And having seen your work in person, I can say how truly impressive they are.

JEROME:  Thanks, Tim.  The exquisite quality of our product, the personalization and uniqueness of Memorial Crystal, makes each piece truly, “one of a kind”. Our fast turnaround time has also made our product an ideal fit for at-need applications.

FE:  Why are you attending the convention this year?

JEROME:  We launched Memorial Crystal at last year’s convention and have found the venue to be conducive with building awareness of the broad variety of applications for the Memorial Crystal, with a large number of decision makers, in a personal manner. We will exhibit in booth #1371, this year.

FE:  Any chance you’ll offer a special to convention attendees?

JEROME:  We will unveil some new products and applications we have been working on and provide preferential pricing for our Funeral Channel Partners, who will be attending the convention. This is in line with our business philosophy placing a client centered focus in marketing our product.

FE:  How doesa consumer get one of your pieces of art?

JEROME:  Memorial Crystal if manufactured exclusively for the Funeral Services Industry and can only be purchased through our Funeral Channel Partners. Our manufacturing facilities are located just outside of Toronto, Ontario, Canada. All shipments are FOB Toronto.

FE:  How can we find you?

JEROME:  Final Embrace readers can contact us through our website, www.memorialcrystal.com or by telephone at 888-735-4622 or by emailing jerome@crystalsensations.com.

I recently did an interview with Joy Purcell, a customer service representative with TiesForYou.com about the upcoming NFDA Convention. Exhibiting in booth #940, TiesForYou.com is one of the companies we’re highlighting in our series, 45 Exhibitors in 45 Days.

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FINAL EMBRACE: Joy, I’m intrigued at the notion of a tie company exhibiting at a funeral convention. What makes TiesForYou.com different than other tie companies?

JOY: TiesForYou.com provides a wide assortment of 100% woven silk ties. While TiesForYou.com serves individuals, our main focus is to serve the needs of large groups, providing matching ties in both regular and extra long lengths.

FE: What makes your ties unique?

JOY: Our buyers travel the world seeking only the best designs and quality craftsmanship from a number of tie designers. Together we have a goal of delivering ties that enhance your individual and corporate image and at a price that is truly extraordinary.

FE: Why are you attending the convention this year?

JOY: TiesForYou.com is looking forward to the FDA Convention because it allows us to meet so many of our customers in person, as well as introduce our affordable 100% woven silk ties to people we have not yet had the priviledge to serve. TiesForYou.com will be located in Booth #940.

FE: What special are you offering to convention attendees this year?JOY: TiesForYou.com offers a multiple tie discount since a majority of our sales are to business owners and other professionals who need numerous ties. The details of the multiple tie discount follow:

Buy 3 or more Ties for $15 each ( for our Regular Ties) and $18.00 each (for our Extra Long Ties).Also, with all of our sales we offer a 100% Satisfaction Guaranteed. Our business was founded on integrity and if you are not completely satisfied with your selection of ties, return the entire order within 10 days for a full refund.

FE: Where are you located?

JOY: We are located in the beautiful mountains of SouthWest Virginia. Our address is – 417 Lee Street; Bristol, VA 24201

FE: How can Final Embrace readers contact you?

JOY: There are several ways you can contact TiesForYou.com. Our web-site address is: www.tiesforyou.com. Also, you can call our toll-free number, 1-877-770-TIES, or send us an email at customerserver@tiesforyou.com.

The following email interview with Dawn of the answering service, Funeral Call is #11 in our series 45 Exhibitors in 45 Days leading up to the NFDA Convention in Las Vegas. 

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FINAL EMBRACE:  Dawn, what makes Funeral Call unique?

 DAWN:  Funeral Call is the premier answering service to the funeral home industry.

FINAL EMBRACE:  What’s the best feature of your service?

DAWN:  We work with every individual funeral home to personalize our service for you. You decide what is best for you.

FE:  Why will you be in Vegas this October?

DAWN:  We have always exhibited at NFDA, we are looking forward to seeing everyone again.  We’re in BOOTH 301.

FE:  How long has Funeral Call been around?

DAWN:  We have been in business since 1989 but moved everything to funeral profession in 1997.  We felt that this must be our sole focus.  You can not serve families and communities part time.

FE:  What kind of special do you offer convention attendees?

DAWN:  We are offering a 2 weeks free with no set up fees for the conventions this year so come by to see us.  We also hav great giveaways.

FE:  How can Final Embrace readers reach Funeral Call?

DAWN:  You can reach me at 888-239-0351, www.funeralcall.com or dawn@mail.funeralcall.com.

The following interview with Rebekah Krueger of At Peace is #10 in our series 45 Exhibitors in 45 Days.

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FINAL EMBRACE:  Rebekah, I’m fascinated by your website.  Can you explain your service to us? REBEKAH:  By using new technology via the internet, families of the deceased can now quickly and easily share information to friends and family as is becomes available.  In a few brief steps, the At Peace software creates a webpage to distribute via the internet and cell phone.  Only the pertinent information surrounding the services are included on the patent pending Infopage.

FE:  What makes At Peace unique?

REBEKAH:  The At Peace online software and interface has been designed to have a minimal learning curve and maximum impact.  The strength of the Infopage comes from the ability to update it immediately and send it directly to those that need it most.  It is priced very low and utilizes simplified billing.  The Funeral Director and Planners handle the sale, so they control the revenue and new service.  Given the quickness with which information changes around the time of funeral services, it is necessary and is something brand-new and unique in design.

FE:  What’s the best feature for the family of the deceased?

REBEKAH:  Recipients are aware of service and viewing dates and times, family memorial wishes, local hotel information, how to reach the family, whether to send flowers, where family members are staying, etc.  These recipients then can forward the link to even more people that they think the family may have missed creating an unlimited passing of information.  Family members are very pleased by this outcome – there will always be someone that they didn’t expect to see that found out about it through this chain of sharing.

FE:  Why are you attending the convention this year?

REBEKAH:  Since shis is the Launch of the Infopage – engineered for the Funeral Industry, we expect it to have a large impact.  An exciting new revenue stream and unique product has been born.

FE:  What special are you offering to convention attendees this year?

REBEKAH:  With a purchase of a 30 count Kit, you’ll get FREE subdomain hosting for your Search Page.  That’s a 30% discount – a $125 value by using the promocode “NFDA30KT” in our online store.  Anyone purchasing larger Kits online will receive a 20% discount by using “NFDAKITS” in the promocode window during the checkout process.  The offer will expire 30 days after the show.

FE:  Where is At Peace located?

REBEKAH:  Our mailing address is At Peace, LLC., 1350 E. Flamingo Rd. Ste. 424 Las Vegas, NV 8911, but we have an east coast office in Atlanta, Georgia and a west coast office in Pheonix, Arizona.  Our easy-to-navigate and in-depth website is located www.atpeace.info!

FE:  It sounds like you’ve got a lot on your plate!  How can Final Embrace readers contact you?

REBEKAH:  Our Customer Service & Sales phone number is 623.242.2341 and our toll free number is 877-49-PEACE.  Additionally, we have live chat available 24/7 with moderator hours of: 9am-6pm PST M-F.  You can also find departmental email addresses, signup for our monthly newsletter, see online demonstrations and signup for service completely online at www.atpeace.info.

I received this letter from Nancy Thorpe and Mary Ellen Triola of The Irish Wake.  This is #9 in our series 45 Exhibitors in 45 Days.

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Tim,

Thank you for your emails and for considering our company, The Irish Wake, for one of your profiles. We enjoyed reading the discussion topics on your website and would be honored to be included there.

Like you, we are a small company, established five years ago to fill un unmet need in the funeral industry — the need for beautiful, authentic funeral items (especially cremation urns) that celebrate Irish and Celtic heritage.

On our website (www.theirishwake.com), we tell the story of how our company began… it was born of our own frustration trying to find an Irish cremation urn for our beloved mother/mother-in-law Eileen. Every funeral director we asked had the same reply:  “We don’t have anything, but if you do find something, would you let us know?  We get these kinds of inquiries all the time.”

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The fact is, the Irish are fiercely (and justifyably) proud of their heritage… it’s a major defining characteristic of who they are. When the time comes to pay tribute and say a fond farewell, loved ones want to surround themselves with symbols of the beloved homeland.And so, we began putting together a line of items to help families all across America say a proper Irish farewell.  It began with urns, but quickly expanded based on customer requests.  The line now includes register books, prayer cards and acknowledgment cards, casket drapes, casket pillows, candles, rosaries, Celtic crosses, keepsake urns, and copper wall sculptures that can be used as cap panel inserts.

What’s most special about us is that we feature the finest Ireland has to offer: genuine Irish Connemara marble urns, rosaries and crosses … Galway crystal … Ferguson’s linen … Belleek porcelain … Mullingar pewter.  We have hand-cast stone replicas of historic monolithic crosses that dot the Irish landscape in counties coast to coast. Our goods feature cherished Irish symbols like the ringed Celtic cross, braided knotwork and triskels, shamrocks, and the claddagh, whose heart, hands and crown represent love, loyalty and friendship.

This will be our second national convention; we attended Philadelphia last year. We love the opportunity to meet our existing customers face-to-face and also show our line to funeral directors who may not yet know we’re out there.  In honor of being in Las Vegas, we are featuring a Wheel of Irish Luck in our booth… every customer who places an order gets a spin to win prizes ranging from an Irish flag or Galway Crystal gift to 20% off the order.

We are based in New Jersey and keep all our items in stock at all times; urgent needs and overnight shipping are not a problem. Our entire product line can be viewed at our website, www.theirishwake.com, and we will happily send a full color catalog and samples of our prayer cards and acknowledgment cards to funeral directors who call us toll-free at 1-866-IRISH-86 (1-866-474-7486).

This interview with Debbie Sainz, Sr. VP of Marketing and Sales for Polyguard and Co., is #8 in our series 45 Exhibitors in 45 Days.

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FINAL EMBRACE:  Debbie, what kind of company is Polyguard?

DEBBIE:  We have been manufacturing burial vaults for 25 years.  The Owner, Lee Schwab is a Licensed Funeral Director so we know what it takes to offer quality products along with trusted service for the families that we serve. 

FE:  How are your vaults different than say, a concrete vault made by my local vault company?

DEBBIE:  We manufacture a complete line of Thermoplastic burial vaults used as an alternative to traditional concrete products.  We offer topseal, airseal and oversize adult vaults.  Topseal and airseal infant vaults, Youth vaults and 2 styles of urn vaults.  We also offer casket vault combinations.

 FE:  What makes a Polyguard Vault unique?

DEBBIE:  Our new line of Adult vaults, have been 2 years in the engineering process.  They have been reverse engineered from concrete test results so that they will meet or beat any concrete product for structural strength, yet they are lightweight and require no special equipment to handle and set.  Any one with a standard lowering device can lower these units. 

FE:  That’s exciting!  What service or feature do you offer that set’s Polyguard apart from the competition?

DEBBIE:  Besides having a quality product to offer the families served by the funeral homes and cemeteries, we offer the service of Company owned delivery trucks.  We have established routes that service our customers every 4 – 6 weeks.  This helps control inventory costs.

FE:  Why is Polyguard attending the NFDA Convention this year?

DEBBIE:  We want to renew friendships with current customers and introduct other members of the association to our new products.

FE:  Will you be offering any special discounts or prizes for convention attendees?

DEBBIE:  We will be offering discounts on orders placed at the convention.  We will have a drawing for a prize (propably 100.00 bill).  People always like cash in Vegas.

FE:  Where is your booth?

DEBBIE:  We are located at booth 1000 by the entrance doors.

FE:  It’s been great hearing about your fascinating products.  How can Final Embrace readers contact you?

DEBBIE:  They can call us at 1-800-654-1067, e-mail us at polyguard@silverstar.com or call me on my cell phone at 307-884-8383.

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As detailed in the post, NFDA Exhibitor Spotlight Details, our 45 Exhibitors in 45 Days feature is going strong.

So far, we’ve brought you profiles of these great companies:

Final Embrace, booth #669
Memorial Frames, booth #1662
Beyond Indigo, booth #664
24 Karat Rose, booth #993
When We Remember, booth #300
Keepsake maker, Trifac, booth #1210
Publisher Family Learn, booth #1308

Our upcoming schedule of profiles includes:

August 30:  Polyguard Vaults (booth #1000)
August 31:  Irish-themed funeral products by The Irish Wake (booth #905)
September 1:  Family contact web developer, At Peace (booth #319)
September 2:  Answering Service Funeral Call (booth #301)
September 3:  Ties for You (booth #940)
September 4:  Crystal Sensations (booth #1371)
September 5:  Custom Website Developer, Universal Technologies (booth #1567)
September 6:  Info on Hold (booth #1474)

This interview with Neal Harmon of NFDA Exhibitor Family Learn is #7 in our series 45 Exhibitors in 45 Days.

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FINAL EMBRACE:  Neal, tell us a little bit about the product your company makes for the funeral industry.

NEAL:  FamilyLearn helps funeral homes turn the memories, photos, online guestbook and obituary of their families into a beautiful hardbound book.

FE:  What would you say makes your hardbound book unique?

NEAL:  It is designed to be very easy for all family to participate and for funeral homes not to have extra work.

FE:  What is the book’s best feature?

NEAL:  Collaboration. Any family member can add photos and memories to the book from anywhere in the world.

FE:  Why is Family Learn exhibiting at the national convention?

NEAL:  Because funeral homes have embraced FamilyLearn’s heirloom books and that’s where funeral homes are.

FE:  Where are you located and how long have you been in business?

NEAL:  We’re in Provo, Utah.  We’ve been in business for 4 years. 

FE:  A lot of companies offer convention specials to encourage sales.  Will you be offering a special?

NEAL:  Yes, we’ll be giving at least $200 off getting started.

FE:  Sounds like a great time to get started with Family Learn.  How can Final Embrace readers contact you?

NEAL:  Our website, FamilyLearn.com, is a great place to start.  They can also email us at info@familylearn.com.

Michael Manley, our friend at Funeral Business Advisor, is busy finishing up their convention issue, so we’re mixing up our schedule again.

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This interview with Michel Larbrisseau of Trifac, Inc. is #6 in our series 45 Exhibitors in 45 Days, which highlights companies who will be appearing at the 2007 NFDA Convention.

FINAL EMBRACE:  Michel, I’ve seen your keepsake urns and reliquaries.  They are absolutely beautiful!

MICHEL:  Thank you.  All our 80+ designs are created by our four in-house designers, so I’ll share your kind words with our staff.

FE:  Are you offering a convention special this year?

MICHEL:  We’ll be offering a 10% discount for all orders placed at the convention.  And first-time customers are given a display base and halogen light so show off the initial collection.

FE:  So these are exclusive Trifac designs?

MICHEL:  Absolutely.  And we’re in the process of patenting our reliquaries for locks of hair.

FE:  That’s great.  Why, would you say, are your keepsakes’ best features?

MICHEL:  First, they’re beautiful.  Second, they’re made by artists who pay special attention to detail.  Third, we perform extremely rigorous quality exams on our designs.  And finally, we only produce each keepsake in limited quantities (less than 2500 pieces).

FE:   Why are you exhibiting in Vegas this year?

MICHEL:  We create a beautiful product that is best seen in person.  We’re doing a number of trade shows in Canada, Europe and the United States.  As the designers, we can better explain the features and advantages of this type of functional art to funeral professionals in person.

FE:  Where is your company located?

MICHEL:  We opened in 1990 in Montreal, Canada.  We started out making medals, trophies and metal sculptures.  We began making keepsake urns in 1996 and created our patent-pending reliquaries in 2004.  Later in 2004, we opened a distribution center in Mooers, New York to better serve our growing U.S. clientele.

FE:  It’s been nice chatting with you, Michel.  How can Final Embrace readers contact you?

MICHEL:  Readers can call us toll-free at 877-887-4322 or fax us toll-free at 877-887-4329.  It’s been great talking with you and I look forward to seeing you in Vegas!

Our interview with Family Learn has been postponed. 

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Enjoy today’s interview with Melissa Abraham of When We Remember:

FINAL EMBRACE:  Thanks for joining us today, Melissa.  Tell us about your product.

MELISSA:  “When We Remember” is a quality hardcover book and CD in 2 version.s  “Inspirations & Integrity for a Meaningful Funeral is for preneed application and “Comfort & Inspiration in Time of Sorrow” is an at-need tool.

FE:  What is the best feature of the book and CD?

MELISSA:  For families, the book and CD offer beautiful graphic design, dozens of stunning images, 70 of the world’s best-loved poems and readings, a professional music CD, over 100 popular song choices, eulogy advice and lots of ideas for personalizing a funeral service.

For the funeral director, “When We Remember” offers powerful word of mouth advertising (the best kind!) and hand-held proof of customer service excellence.  Rather than promoting just their funeral home, providing “When We Remember” allows funeral directors to focus on the needs of the consumer with a useful gratuity that remains active in the community.

This product provides the experienced-based funerals and memorial services that many families are now seeking while reinforcing the great customer service of the funeral home to a family’s friends and colleagues as it is loaned to others.  And while there is always to option to retail the package to clients, every funeral director we’ve dealt with so far has chosen to give it as a gift, using the book and CD to brand their firm as a caring and attentive funeral home.

FE:  What makes “When We Remember” unique?

MELISSA:  It’s a win-win for the funeral home and the families they serve.  We haven’t found anything like it world-wide.  That’s why we’ve spent so much time creating it and debuting this June in the U.K. at the National Exhibition and in August here in Australia.

FE:  You’re traveling the globe!

MELISSA:  It’s a world launch, so bring on the jetlag!  We’ve been aiming for Las Vegas for a long time now, so we’re very excited to meet the world leaders in customer service (the USA, of course!).  We know that funeral directors who want to increase their community reputation and number of calls will be very excited.

FE:  It’s been great talking with you, Melissa.  How can Final Embrace readers contact you?

MELISSA:  We’ll be at booth #300 at the NFDA Convention.  And you can see our product at our website, When We Remember.  Funeral directors who want to discuss pricing and other information should email us at info@3thingz.com to receive our info packet.  We’ll also debut our toll-free number on October 1st to coincide with the U.S. launch. 

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