our guarantee and RETURN POLICY
Our Guarantee
We offer a limited 1-year warranty on all our products. We promise to repair or replace (our choice) your damaged item within 1 year of the purchase date.
Our Return Policy
We have a 90-day money back guarantee on most items. All return items must be clean. However, church truck drapes are charged a 30% restocking fee during that time.
Repairs
We will repair any item during the 1-year warranty period. The customer is responsible for shipping the clean/laundered item to us.
We can occasionally accommodate repairs on products older than 1 year. Please contact us for details.
Embroidery
We do not offer embroidery services.
☃️🎄🕊️
Due to the holiday season, Final Embrace will be operating with limited staff throughout December.
We are still committed to fulfilling your orders and responding to emails as quickly as possible, though there may be slight delays. Thank you for your understanding and patience.
Please note our office will be fully closed on the following dates:
December 24th (Christmas Eve)
December 25th (Christmas Day)
January 1st (New Year’s Day)
Email us at customer.service@finalembrace.com with any questions or concerns.
Wishing you peace, comfort, and warmth this holiday season.
The Final Embrace Team